Change Management
EasyVista streamlines change management by automating approvals, impact analysis, and risk assessments, enabling IT to efficiently implement changes with minimal risk to service continuity.
Speed up service delivery with EasyVista’s request fulfillment, automating approvals, provisioning, and tracking to provide users with fast, seamless access to the resources they need. With customizable, no/low-code configurable workflows, the platform empowers IT teams to tailor processes easily to meet specific business needs, enabling efficient and adaptable service delivery without the need for complex software development.
AI-driven workflows route requests to the right stakeholders, ensuring quick, policy-compliant decisions.
Simplify task management with automated tracking and visibility across teams, reducing delays and enhancing service quality.
Automated workflows and self-service tools make resource allocation seamless, reducing downtime and manual effort.
Real-time tracking and automated workflows ensure fast resolution of service requests, meeting SLA targets and boosting productivity.
At the core of Service Request Management, request fulfillment is powered by an intuitive self-service portal (EV Self Help) where users can submit, track, and manage requests in real-time. Automated workflows (EV Orchestrate) tackle repetitive tasks, improving efficiency and freeing IT to focus on strategic projects. Finally, EV Observe real-time dashboards ensure requests are resolved on time, meeting SLA targets and maintaining operational excellence.
Approval processes keep requests in check, ensuring they align with organizational standards. With AI-powered automation and configurable workflows, requests are routed to the right stakeholders without delay. Role-based approvals integrate with existing policies, helping IT teams make quick, compliant decisions that speed up response times while maintaining control.
Smooth, automated provisioning keeps users productive and downtime low. Self-service portals (EV Self Help) and automated workflows (EV Orchestrate) make it easy to allocate resources—from software licenses to hardware access—reducing wait times and manual effort. With accurate inventory tracking and CMDB integration, provisioning becomes efficient, auditable, and seamless.
Coordinating work orders across teams is streamlined with intelligent automation and real-time tracking. IT can create, assign, and monitor work orders efficiently, managing complex requests involving multiple steps or specialized staff. Consolidated task management provides end-to-end visibility into work order status, minimizing delays and upholding high standards of service delivery.
From design to delivery, EasyVista’s IT service request management software function handles the entire IT service lifecycle. Because it is based upon a fully integrated service catalog, this function allows both providers and consumers to request changes to IT services with far less hassle.
EasyVista streamlines change management by automating approvals, impact analysis, and risk assessments, enabling IT to efficiently implement changes with minimal risk to service continuity.
Automate infrastructure and operations with EasyVista’s I&O management, streamlining asset provisioning, monitoring, and maintenance to improve operational efficiency and free up your team for strategic initiatives.
EasyVista’s predictive incident resolution leverages AI to identify issues before they impact users, automating detection, prioritization, and remediation to keep services running smoothly and prevent disruptions.
Combine incident and problem management to ensure fast resolution and root-cause elimination.
Gain full control of IT assets with EasyVista’s asset and configuration management, which centralizes asset tracking, dependency mapping, and lifecycle management for a complete view of your environment.
