EV Reach – Powerful Remote IT Support to Solve Issues Faster
More than Remote Support – The Backbone of Modern IT Service
Ideal for IT Teams across SMBs, mid-size and large organizations, EV Reach empowers support teams to operate with agility and precision. By automating tasks and addressing issues proactively, teams are able to resolve incidents before they impact productivity.
Unlike cumbersome RMM tools or basic remote solutions, EV Reach prioritizes proactive, connected support—boosting ticket resolution rates, minimizing downtime, and ensuring seamless system care that doesn’t interrupt users.
Key capabilities
Secure, comprehensive remote control for a multiple devices
Flexible support for attended and unattended endpoints
Non‑disruptive monitoring and administration.
Automate repetitive and complex IT tasks
Native integration with the EasyVista platform
EV Reach is natively integrated with the EasyVista Platform. When incidents arise, support teams can initiate remote interventions directly from EVSM, ensuring faster and more efficient resolution. This deep integration means that all actions—from remote troubleshooting to endpoint adjustments—are captured within the ITSM system in real-time, eliminating silos and ensuring that IT teams are always aligned.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Automate Mass Security Updates and Configuration Changes
Automate large-scale security updates and configuration changes across all endpoints to maintain compliance and a consistent security posture. Simplify processes to reduce manual effort and errors, efficiently keeping your systems secure and compliant.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Why EV Reach?
Discover how EV Reach empowers your organization to streamline IT Service Management (ITSM)
Resolve issues faster across platforms
Get fast, reliable IT remote support that works seamlessly across Windows, Mac, and Linux systems. With EV Reach, your team has the tools to quickly dive into any platform, address issues on the spot, and proactively intercept problems from escalating.
Automate issue resolution
Leverage powerful automation to get ahead of incidents before they impact users. With EV Reach, support teams can automate preventative actions ensuring uninterrupted productivity and reliable system performance.
Deliver high-quality support within budget
Unlock advanced functionality without the enterprise price tag. EV Reach can operate as a standalone IT Remote Support product, empowering IT teams in mid-sized to large organizations to deliver high-quality support and streamline operations—all while staying within budget.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Elevate Your IT Maturity with the EV Platform
Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.
The power of a unified ITSM platform
With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.
Options
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
Automate Mass Security Updates and Configuration Changes
Automate large-scale security updates and configuration changes across all endpoints to maintain compliance and a consistent security posture. Simplify processes to reduce manual effort and errors, efficiently keeping your systems secure and compliant.
Boost Capabilities of Level 1 & 2 Teams with Advanced Remediation Tools
EV Reach empowers Level 1 and 2 support teams with advanced tools like secure remote control, background systems management, and real-time diagnostics – all through an intuitive interface and robust audit controls. With these tools, frontline teams can now resolve issues independently, reduce escalations, and speed up response times, all while ensuring strict compliance.
EV REACH AT WORK
Explore how EasyVista’s solutions can transform your IT operations by reducing downtime and enhancing proactive incident management. Learn more to see how this approach can benefit your organization.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
INDUSTRY SPECIFIC EasyVista SOLUTIONS
Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.
CURRENT PLANS BELOW
Each technician license allows unlimited management sessions to all Window endpoints within and outside of your organization.
| Features | Standard | Professional | Enterprise | Incident Management (Add-on module) |
|---|---|---|---|---|
| Misc Features | ||||
| Now Cloud or On-premise | Included | Included | Included | Not included |
| Centralized Configuration and Auditing | Included | Included | Included | Integrate your Service Desk Provider with EV Reach |
| Secure Unattended or On-Demand Acces – Anywhere | Included | Included | Included | Open, resolve & close incidents in EV Reach |
| Advanced remote control | ||||
| Connect to any machine within Seconds | Included | Included | Included | Auto-generate searchable resolutions to case notes |
| On-demand and unattended systems | Included | Included | Included | Not included |
| Audio and text chat | Included | Included | Included | Not included |
| 1-to-many and many-to-1 support sessions | Included | Included | Included | Not included |
| Remote access to BIOS (Intel vPro-ready end points only) | Included | Included | Included | Not included |
| Multiple protocols for multiple platforms/system-type access | Included | Included | Included | Not included |
| Monitor screen activity and health status of groups of machines | Included | Included | Included | Not included |
| Video capture of desktop access sessions | Included | Included | Included | Not included |
| Supports PKI via SmartCard redirection | Included | Included | Included | Not included |
| Behind-the-scenes Systems management, diagnostics and monitoring | ||||
| File transfer and management | Included | Included | Included | Not included |
| Task/Startup Program management | Included | Included | Included | Not included |
| Power management | Included | Included | Included | Not included |
| PowerShell access | Included | Included | Included | Not included |
| Health monitoring | Included | Included | Included | Not included |
| Full reporting of system hardware and software configuration | Not included | Included | Included | Not included |
| Real time information with fail-over historical data | Not included | Included | Included | Not included |
| Software deployment and patching | Not included | Included | Included | Not included |
| Network share management | Not included | Included | Included | Not included |
| User and system print management | Not included | Included | Included | Not included |
| User drive mapping management | Not included | Included | Included | Not included |
| Registry management | Not included | Included | Included | Not included |
| Script execution | Not included | Included | Included | Not included |
| Active Directory Integration and Management | ||||
| Browse or Search Active Directory to quickly access your users and their machines | Not included | Included | Included | Not included |
| Account Management | Not included | Included | Included | Not included |
| Password Management | Not included | Included | Included | Not included |
| Group memberships reporting and management | Not included | Included | Included | Not included |
| Global Systems Management via IT Process Automation | ||||
| Generate reports on the state and configuration of users & machines | Not included | Not included | Included | Not included |
| Perform global systems management tasks | Not included | Not included | Included | Not included |
| Perform global Active Directory changes including password reset | Not included | Not included | Included | Not included |
| IT Compliance Assessment and Remediation | ||||
| Scan users and machines to detect and report non-compliant configurations or states | Not included | Not included | Included | Not included |
| Resolve compliance issues through real-time remediation automations | Not included | Not included | Included | Not included |
In a hurry to get setup? We offer on-boarding consulting services as well as training.
2025 SPARK Matrix™ for Enterprise Service Management
2026 The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026
Key capabilities
Secure, comprehensive remote control for a multiple devices
Flexible support for attended and unattended endpoints
Non‑disruptive monitoring and administration.
Automate repetitive and complex IT tasks
Native integration with the EasyVista platform
EV Reach is natively integrated with the EasyVista Platform. When incidents arise, support teams can initiate remote interventions directly from EVSM, ensuring faster and more efficient resolution. This deep integration means that all actions—from remote troubleshooting to endpoint adjustments—are captured within the ITSM system in real-time, eliminating silos and ensuring that IT teams are always aligned.
THE ANALYSTS’ POINT OF VIEW
Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.