CLOUD BASED IT SERVICE MANAGEMENT

EV Service Manager is the ITSM suite for teams looking for a feature-rich, cost-effective platform to help drive IT maturity from a reactive to proactive approach. Built on ITIL best practices and enhanced by AI, EV Service Manager empowers IT teams to streamline processes, reduce costs and eliminate silos.

Drive Business Value Through IT

EV Service Manager is the ITSM suite for teams looking for a feature-rich, cost-effective platform to help drive IT maturity from a reactive to proactive approach. Built on ITIL best practices and enhanced by AI, EV Service Manager empowers IT teams to streamline processes, reduce costs and eliminate silos.

Key capabilities

Comprehensive ITIL and ITSM Processes 

Support for key ITSM processes like Incident, Problem, Change, Service Request, all aligned with ITIL best practices.

Native Platform Integration

Seamless integration with EV tools for asset discovery, support, monitoring, and automation. 

AI-Driven Automation

Automate tasks, improve decisions, and enhance service responses using AI and machine learning.

Customizable Workflows

Configure no-code workflows to fit your organization’s unique IT processes effortlessly. 
 

Integrated Asset Management

Gain full visibility of IT assets with automated discovery, inventory management, and dependency mapping. 

Intelligent Service Management for
today’s enterprise

Unlike traditional ITSM tools, EV Service Manager unifies IT operations and support within one cohesive platform. By bringing together native modules like EV Discovery, EV Reach, EV Observe, EV Digital Experience Monitoring (DEM), and EV Orchestrate, it ensures IT teams—from analysts to engineers—work seamlessly with shared tools and data. This unified approach breaks down silos, improves cross-functional collaboration, and enhances operational agility.

%

1
Reduction in IT Organization Costs

%

1
Increase in Support Agent Productivity

THE ANALYSTS’ POINT OF VIEW

Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
SOLUTIONS BY PROCESS

END TO END PROACTIVE INCIDENT RESOLUTION

Discover how Easyvista’s end-to-end solutions can transform your IT operations: quickly resolve IT issues and prevent future incidents with the help of automated workflows, root cause analysis, and AI-driven insights.
Our Success Stories

you make it happen,
we make it easy

Discover why 3000+ organizations worldwide have chosen us as their ITSM provider

64

%

Increased Availability

%

products used
EV Service Manager
EV Self Help
EASYVISTA ENSURES THE ASSOCIATED PRESS REPORTERS ACROSS THE GLOBE HAVE THE TECHNOLOGY TOOLS THEY NEED
SOLUTIONS BY INDUSTRY

INDUSTRY SPECIFIC EV SERVICE MANAGER SOLUTIONS

Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.

Seamless Request Handling

Simplify service request management with intuitive self-service portals, predefined templates, and automated fulfillment processes for faster, more efficient request handling.

Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.

Why EV Service Manager?

Discover how EV Service Manager empowers your organization to streamline IT Service Management (ITSM)

Increase Responsiveness

Leverage native AI-driven automation and advanced monitoring to proactively identify and resolve issues before they impact the business.

%

1
Fewer IT-related incidents and problems

%

1
Productivity increase

Pricing & Packaging

EasyVista’s suite of ITSM and ITOM services is divided into three different pricing packages, making it easy to compare the features and solutions of each plan.

Digital Employee Experience
IT Self Service
yes
yes
yes
Service Bots (avail for MS Teams)
o
2
Unlimited
Experience Level Agreement (XLA)
yes
yes
yes
Digital Experience Monitoring
o
o
o
Synthetic Monitoring
o
o
o
Enterprise Service Management
HR Case Management
yes
yes
yes
Facilities Case Management
yes
yes
yes
IT Support & Delivery
Event Management
yes
yes
yes
Incident Management
yes
yes
yes
Self Help for Support Agent
o
o
yes
Problem Management
yes
yes
yes
Service Request Management
yes
yes
yes
Knowledge Management
yes
yes
yes
Service Portfolio
yes
yes
yes
IT Remote Support
o
yes
yes
IT Process Automation
o
o
yes
Unatttended Endpoint Management
o
yes
yes
Active Directory Integration and Management
o
yes
yes
Password Reset
o
yes
yes
Software Deployment
o
yes
yes
IT Infrastructure & Operations
Discovery
o
o
o
IT Infrastructure Monitoring
o
o
yes
CMDB
yes
yes
yes
Change & Release Management
yes
yes
yes
Capacity Management
yes
yes
yes
Continuity Management
yes
yes
yes
IT Strategy & Governance
Project Management
yes
yes
yes
Financial Management
yes
yes
yes
Asset Management
yes
yes
yes
Contract & License Management
yes
yes
yes
Service Level Management
yes
yes
yes
Green IT
o
yes
yes
Configuration
Design Studio
yes
yes
yes
Connect Studio
yes
yes
yes
Options
Chatbots - Virtual Support Agents
1
2
Unlimited
Service Apps
2
4
Unlimited
Hosting Options
Document Storage
10GB
20GB
50GB
Dedicated BI platform
Included (*)
Included (*)
Included (*)
Test platform
Included (*)
Included (*)
Included (*)
Security Options
TDE Encryptions
10GB
20GB
50GB
Disc Encryptions
Included (*)
Included (*)
Included (*)
SecNumCloud
Available (*)
Available (*)
Available (*)

The power of a unified ITSM platform

With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.

Improve efficiency

Manage IT support, operations, and monitoring from a single, integrated platform, reducing the need for multiple vendors and enabling smoother operations.

Reduce costs

Lower total cost of ownership through flexible licensing and packaging options, providing a superior cost/functionality ratio compared to traditional ITSM suites.

Elevate Your IT Maturity with the EV Platform

Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.

Solutions by Process

Streamlined Change and Release

Implement changes seamlessly with automated approvals, comprehensive tracking, and impact analysis. Minimize disruption, ensure compliance, and keep operations running smoothly.

Options

AI-Driven ITSM
Streamline your workflows with ITSM automation
Unlock the potential of your data
Connect across systems

In a hurry to get setup? We offer on-boarding consulting services as well as training.

Analyst report - Quadrant Knowledge Solutions

SPARK Matrix™ for IT Service Management Tools, 2024

Analyst report - Research in Action

2024 Vendor Selection Matrix™ for ITSM AND ESM Platforms

Analyst report - Gartner

Gartner® Market Guide for ITSM Platforms

FEATURED RESOURCES

Ebooks

The New Paradigm of ITSM

The New Paradigm of ITSM

Ebook

The New Paradigm of ITSM by Stephen Mann

Read now

Checklist

10 Steps to Reduce Your TCO with EasyVista ITSM

10 Steps to Reduce Your TCO with EasyVista ITSM

Checklist

10 Steps to Reduce Your TCO with EasyVista ITSM

Download

Infographic

AIOps & AITSM

AIOps & AITSM

Infographic

AIOps & AITSM

Download

Datasheet

EV Service Manager Datasheet

EV Service Manager Datasheet

Datasheet

EV Service Manager Datasheet

Download

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