Actionable Analytics for IT Service Management

EV Insights is a powerful BI and analytics module embedded directly within EV Service Manager, transforming IT service data into actionable intelligence —no need for additional BI tools. Built to streamline and elevate IT service management, EV Insights provides instant access to pre-built dashboards, key performance indicators, and in-depth analytics. It’s all about enabling your team to proactively improve service performance and enhance user satisfaction effortlessly.

Turn Data into Action with built-in analytics

EV Insights streamlines data access and accelerates decision-making, empowering IT teams to monitor key metrics, detect trends, and make proactive decisions from a single, unified platform. Designed specifically for IT environments, EV Insights removes the need for separate BI tools, delivering instant access to pre-built dashboards, key performance indicators, and advanced analytics

Key capabilities

Advanced Data Normalization & Reconciliation

Ensure consistent and accurate asset data across your CMDB

Advanced Analytics and Predictive Insights

Uncover trends, perform root cause analysis, and forecast service needs 

Self-Service BI for IT Teams

Enable IT staff to create and customize their own reports and dashboards

Embedded, Scalable, and Secure

Provide a seamless experience that grows with organizational needs

The power of a unified platform

Monitor key metrics, detect trends, and make proactive decisions from a single, unified platform. Embedded directly within EV Service Manager, EV Insights brings together all ITSM data in one place to give IT teams a holistic, real-time view of key metrics and performance indicators.

%

1
Reduction in IT Organization Costs

%

1
Increase in Support Agent Productivity

THE ANALYSTS’ POINT OF VIEW

Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
SOLUTIONS BY PROCESS

Enhanced Incident Management with Data-Driven Insights

Empower service teams to dive deep into incident data right within EV Service Manager, uncovering trends and pinpointing root causes. By identifying and resolving recurring issues, teams can proactively cut down ticket volume and accelerate resolution times.
SOLUTIONS BY INDUSTRY

INDUSTRY SPECIFIC EV INSIGHTS SOLUTIONS

Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable

See EV Insights at work

Watch EV Insights in action and see how it can help your organization move forward

Connect with our sales team to discover the power of EasyVista’s platform. Schedule a personalized demo today and see how EasyVista can streamline operations, boost productivity, and support your digital transformation.

EMPOWERING YOUR SUCCESS

Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM and various industries

current plans

Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency,
and maximizing value across ITSM, ESM, and various industries.

Digital Employee Experience
IT Self Service
yes
yes
yes
Service Bots (avail for MS Teams)
o
2
Unlimited
Experience Level Agreement (XLA)
yes
yes
yes
Digital Experience Monitoring
o
o
o
Synthetic Monitoring
o
o
o
Enterprise Service Management
HR Case Management
yes
yes
yes
Facilities Case Management
yes
yes
yes
IT Support & Delivery
Event Management
yes
yes
yes
Incident Management
yes
yes
yes
Self Help for Support Agent
o
o
yes
Problem Management
yes
yes
yes
Service Request Management
yes
yes
yes
Knowledge Management
yes
yes
yes
Service Portfolio
yes
yes
yes
IT Remote Support
o
yes
yes
IT Process Automation
o
o
yes
Unatttended Endpoint Management
o
yes
yes
Active Directory Integration and Management
o
yes
yes
Password Reset
o
yes
yes
Software Deployment
o
yes
yes
IT Infrastructure & Operations
Discovery
o
o
o
IT Infrastructure Monitoring
o
o
yes
CMDB
yes
yes
yes
Change & Release Management
yes
yes
yes
Capacity Management
yes
yes
yes
Continuity Management
yes
yes
yes
IT Strategy & Governance
Project Management
yes
yes
yes
Financial Management
yes
yes
yes
Asset Management
yes
yes
yes
Contract & License Management
yes
yes
yes
Service Level Management
yes
yes
yes
Green IT
o
yes
yes
Configuration
Design Studio
yes
yes
yes
Connect Studio
yes
yes
yes
Options
Chatbots - Virtual Support Agents
1
2
Unlimited
Service Apps
2
4
Unlimited
Hosting Options
Document Storage
10GB
20GB
50GB
Dedicated BI platform
Included (*)
Included (*)
Included (*)
Test platform
Included (*)
Included (*)
Included (*)
Security Options
TDE Encryptions
10GB
20GB
50GB
Disc Encryptions
Included (*)
Included (*)
Included (*)
SecNumCloud
Included (*)
Included (*)
Included (*)

Customizable, Interactive Dashboards

Empower IT and Ops teams with interactive dashboards tailored to ITSM needs. With EV Insights’ customizable, visual-driven reports, complex data becomes clear and actionable—streamlining daily operations and strategic planning.

Seamless, Embedded Experience

EV Insights is built directly into EV Service Manager, delivering advanced analytics right where you work—no platform switching required. This unified approach reduces complexity, boosts productivity, and keeps service improvement on track

The power of a unified ITSM platform

With the EasyVista Platform, you get a modular and scalable solution that adapts to your organization’s needs, reducing complexity and lowering total cost of ownership. Whether you start with core ITSM capabilities or expand into asset management and infrastructure monitoring, EasyVista empowers you to deliver end-to-end IT services that drive business success and elevate user experiences.

Optimize IT Resource allocation

The embedded dashboards will help you visualize budget allocations and resource utilization across IT services. With a clear view of cost drivers, IT executives can optimize budgets, cut unnecessary expenses, and ensure IT investments align with organizational priorities.

Optimizing Service Improvement Initiatives

EV Insights empowers Continuous Improvement Managers to track the impact of service improvement projects on key metrics like incident volume, resolution times, and customer satisfaction. With clear, visualized progress, managers can showcase ROI and fine-tune initiatives to maximize service quality.

Unified, Real-Time Insights for IT Service Management

EV Insights centralizes all your ITSM data in one place, embedded directly within EV Service Manager, giving IT teams a complete, real-time view of critical metrics and performance indicators. With this unified view, your team can make faster, data-driven decisions that drive alignment across IT and business goals. 

Advanced analtyics for Proactive IT Management

EV Insights supplies IT teams with powerful analytics that go far beyond standard reporting. Spot predictive trends, uncover root causes, and anticipate service demands—empowering your team to prevent issues before they impact your operations. 

Elevate Your IT Maturity with the EV Platform

Unify IT service management, remote support, monitoring, and automation into a single, integrated platform.

Solution by process

Proactive Problem Management with Predictive Analytics

EV Insights allows Problem Managers to analyze historical data for deeper insights into problem trends and service bottlenecks. With predictive analytics, teams can anticipate issues before they escalate, increasing stability and reducing costly, high-impact incidents.

Platform Key Capabilities

Unlock the power of AI: EV Pulse AI
Streamline your workflows with ITSM automation
Unlock the potential of your data
Connect across systems

In a hurry to get setup? We offer on-boarding consulting services as well as training.

Analyst report - Quadrant Knowledge Solutions

SPARK Matrix™ for IT Service Management Tools, 2024

Analyst report - Research in Action

2024 Vendor Selection Matrix™ for ITSM AND ESM Platforms

Analyst report - Gartner

Gartner® Market Guide for ITSM Platforms

FEATURED RESOURCES

Webinar

What’s New and What’s Next: 2024.3 (Including EV Insights)

What’s New and What’s Next: 2024.3 (Including EV Insights)

Webinar

What’s New and What’s Next: 2024.3 (Including EV Insights)

Watch now

Ebook

Challenges in Monitoring of Information Systems

Challenges in Monitoring of Information Systems

Ebook

Challenges in Monitoring of Information Systems

Download

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