EasyVista + OTRS: Stronger Together for ITSM

At EasyVista, we’re always looking for ways to enhance the value we provide to our customers, which is why we’re thrilled to announce the completion of our acquisition of a majority stake in OTRS Group, a leading German provider of open source IT service management (ITSM) and security incident response solutions. 

This exciting milestone marks a significant step forward in our mission to become a global leader in IT solutions, and strengthens our ability to deliver unparalleled value to organizations like yours.

Why This Matters to You 

With this acquisition, we’re enhancing our capabilities in ways that directly benefit our customers: 

Stronger IT Security Incident Response and Remediation: We’re unlocking new features tailored to meet the growing demands of IT Security Incident Response and remediation to help your teams streamline incident response, mitigate breaches, and proactively manage security risks. These capabilities are designed to address the growing complexity of today’s IT environments, giving you the tools to act quickly and effectively when threats arise.

Enhanced ITSM, ITOM, and Remote Support Capabilities: We’re remain steadfast in our commitment to improving IT service delivery.Through our shared expertise, you’ll benefit from innovations that strengthen IT operations while maintaining the seamless workflows and automation you rely on.

Expanding Global Reach, Serving You Better: This acquisition extends EasyVista’s footprint into Germany and the broader DACH region, one of Europe’s largest ITSM markets. For our customers, this means a more robust international presence and access to solutions designed to meet the unique demands of diverse industries and geographies. 

Elevate Your IT Security 

EV Reach, our remote IT support product, is already empowering IT teams with proactive service delivery through: 

• Rich endpoint insights to keep your systems healthy 
• Streamlined workflows to resolve tickets faster and reduce downtime 
• Advanced automation to address issues before they affect productivity 

With this acquisition, we are enhancing our IT Security solutions, adding new capabilities to support enterprise security and incident response. These enhancements will enable your team to respond faster and more effectively to security threats while maintaining the robust EasyVista Platform and ITSM capabilities you rely on to meet your evolving needs.

What’s Next?

At EasyVista, our goal remains clear: to empower you to achieve success in an ever-evolving digital world. Whether it’s through enhanced IT service delivery, improved security incident response, or proactive IT management, we’re here to help you stay ahead. 

Thank you for trusting EasyVista as your IT solutions partner. We’re excited to embark on this new chapter and look forward to continuing to deliver the innovation and support you need to thrive. 

Stay tuned for more updates, and as always, feel free to reach out to learn more about how this acquisition benefits your business.