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The role of Generative AI in IT Service Management

This article will explore the benefits and challenges of generative AI in ITSM to give you, someone running an IT team (entire department or a section) a better understanding of how your company can improve with AI resources, and of potential gaps in the technology you need to be aware of.

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  • service management

The Four Dimensions of Service Management

The four dimensions of Service Management are a concept that takes shape within the ITIL framework.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • ESM

The Benefits of Enterprise Service Management (ESM) 

Every company, whether large or small, is a complex, delicate system in constant motion. 
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Artificial intelligence

Secure the Future with AI TRiSM: Building Trust and Managing Risks in the Age of Artificial Intelligence

At the same time, widespread adoption of AI has inevitably raised concerns about trust, risk, and security. AI Trust, Risk, and Security Management (AI TRiSM) is the framework organizations increasingly rely on to address these evolving challenges. 
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

Gartner’s 2025 Market Guide for ITSM Just Dropped, Here’s What IT Buyers Need to Know 

Gartner recently published its latest Market Guide for IT Service Management Platforms, and as someone who used to co-author the Magic Quadrant for ITSM when I was an analyst at Gartner… I have some thoughts.
Keith Andes
Keith Andes
Product Marketing Manager
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  • Cybersecurity

What is Security Patch Management?

A system that allows you to identify potential issues in your digital services before they even occur—this is exactly what Synthetic Monitoring offers. We are talking about a proactive approach that simulates user interactions to ensure everything runs smoothly, 24/7.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Self-Service

What is Self-Service Technology in IT Support? Overview and Benefits

A system that allows you to identify potential issues in your digital services before they even occur—this is exactly what Synthetic Monitoring offers. We are talking about a proactive approach that simulates user interactions to ensure everything runs smoothly, 24/7.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
Read more
  • Monitoring

What is Synthetic Monitoring?

A system that allows you to identify potential issues in your digital services before they even occur—this is exactly what Synthetic Monitoring offers. We are talking about a proactive approach that simulates user interactions to ensure everything runs smoothly, 24/7.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
Read more
  • Itsm

Artificial Intelligence in ITSM: Reducing Ticket Volume Through Automation

ITSM management has traditionally been characterized by a series of manual activities that tend to generate a high volume of tickets and delays in problem resolution. However, things are rapidly changing
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Artificial intelligence

Artificial Intelligence in Enterprise Service Management: What to Expect in 2025?

Artificial Intelligence is revolutionizing every business sector (and beyond), and Enterprise Service Management (ESM) is no exception. 
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Artificial intelligence

AI-Powered Root Cause in ITSM: Transforming Incident Resolution and Enhancing Operational Efficiency

Root Cause Analysis (RCA) is a powerful method used to identify the underlying causes of problems in IT operations. It is a comprehensive and versatile tool, highly effective in determining and addressing corrective actions, fully aligned with the ITIL framework.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

What is Service Integration and Management (SIAM)?

Imagine an orchestra: each section—strings, wind instruments, percussion—plays its part, but only together do they create a perfect symphony. This orchestra is the modern company, with all its services, both internal and those provided externally.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

EasyVista + OTRS: Stronger Together for ITSM

EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Cybersecurity

Audit & Cybersecurity: Ensuring Compliance in the Digital Age

Learn how audits enhance cybersecurity & ensure compliance in the digital ecosystem.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

Integrating Proactive Cybersecurity into ITSM: A Strategic Advantage 

EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

Evolution of Enterprise Service Management

Enterprise Service Management (ESM) can be defined as the use of ITSM capabilities by business functions that are not IT, with the aim of improving operational performance, services, experiences, and outcomes.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

What is Digital Experience Monitoring (DEM)?

Digital Experience Monitoring (DEM) is an IT operations management approach that focuses on monitoring and optimizing the user experience of applications and services.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

A complete guide to Endpoint Management

Discover the essentials of Endpoint Management, from device control to security and compliance.
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

How to Build a Proactive Incident Management System (with Automation!)

EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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  • Itsm

Everything you need to know about Retrieval-Augmented Generation (RAG)

Discover how Large Language Models, Retrieval-Augmented Generation, and Knowledge Graphs are revolutionizing ITSM with enhanced automation and accuracy.
Hossein Mohanna
Data scientist with background in software engineering with 5+ years of experience.
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  • Itsm

Incident Categorization and Priority in IT Incident Management

Learn how Incident Categorization and Priority enable IT teams to optimize their workflows, reduce resolution times, and deliver superior service!
EasyVista
EasyVista
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support.
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