CLOUD BASED IT SERVICE MANAGEMENT

IT has an opportunity to support digital transformation across the enterprise, and an integrated cloud based IT Service Management (ITSM) software tool is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organiazation.1

ONE PLATFORM TO DRIVE OUTCOMES AT ENTERPRISE BUSINESS PACE

The EV Platform empowers enterprise-grade IT teams by driving IT maturity from a reactive to a proactive approach, enhancing efficiency, and reducing downtime. It enables IT teams to anticipate issues before they occur, fostering a culture of continuous improvement. Additonally, the platforms’s capabilities extend IT maturity across the enterprise, integrating with other teams and supporting their processes, thereby elevating overall organizational performance.

Cloud based it service management

Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver.

intelligent service management for
today’s enterprise

IT has the chance to drive digital transformation.

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I can be in lower cases bold: pink, dark blue, free, light blue.
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1
Decrease in ticket
resolution times

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1
Increased availability within 12 months

THE ANALYSTS’ POINT OF VIEW

Discover why EV is recognized in the Gartner® Magic Quadrant for its innovate approach to IT Service Management. Learn how our platform drives cost efficiency, enhances IT maturity, and supports enterprise-wide digital transformation. Download the full report to see why EV stands out, and how it can benefit your organization.
SOLUTIONS BY PROCESS

END-TO-END PREDICTIVE INCIDENT MANAGEMENT

Explore how EasyVista’s solutions can transform your IT operations by reducing downtime and enhancing proactive incident management. Learn more to see how this approach can benefit your organization.
Network integrity

you make it happen,
we make it easy

Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.

25

%

Decrease in ticket
resolution times

64

%

Increased availability within 12 months
products used
Self help 1
Self help 2
how clients uses EV Service Manager to precent network incidents and reduce false positives
SOLUTIONS BY INDUSTRY

INDUSTRY SPECIFIC EV SERVICE MANAGER SOLUTIONS

Our proven platform, strong values, and passionate team of professionals make up our identity. As IT loyalists, we are committed to providing superior ITSM and ITOM solutions that are innovative and sustainable.

EV SERVICE MANAGER AT WORK

Explore how EasyVista’s solutions can transform your IT operations by reducing downtime and enhancing proactive incident management. Learn more to see how this approach can benefit your organization.

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Elevate your it maturity with the ev platform

Achieve greater effiency, proactive management, and seamless integration to drive your digital transformation journey forward

boost it efficiency with smarter workflows

IT has the chance to drive digital transformation, with an integrated cloud-based ITSM tool being crucial. EV Service Manager stands out by offering a versatile, powerful, and user-friendly solution that delivers up to 50% cost reduction and over 30% efficiency increase. It handles complex needs while ensuring the simplicity, agility, and mobility essential for modern ITSM.

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Increased availability within 9 months

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Increased availability within 10 months

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Increased availability within 11 months

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Increased availability within 12 months

current plans

Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency,
and maximizing value across ITSM, ESM, and various industries.

miscellaneous features
New cloud or on-premise
no
yes
yes
no
Centralized configuration and auditing
Integrate your Service Desk Provider
with EV Reach
yes
yes
Integrate your Service Desk Provider
with EV Reach
Secure unattended or on-demand
access - anywhere
yes
yes
yes
Open, resolve & close incidents
in EV Reach
advanced remote control
Connect to any machine within seconds
yes
yes
yes
Auto-generate searchable resolutions
to case notes
On-demand and unattended systems
yes
yes
yes
no
Audio and text chat
yes
yes
yes
no
1-to-many and many-to-1
support sessions
yes
yes
yes
no
Remote access to BIOS (Intel vPro-ready end points only)
yes
yes
yes
no
Multiple protocols for multiple
platforms/system-type access
yes
yes
yes
no
Monitor screen activity and health status of groups of machines
yes
yes
yes
no
Video capture of desktop access sessions
yes
yes
yes
no
Supports PKI via SmartCard redirection
yes
yes
yes
no
Behind-the-scenes Systems management, diagnostics and monitoring
Behind-the-scenes Systems management, diagnostics and monitoring
yes
yes
yes
no
Task/Startup Program management
yes
yes
yes
no
Power management
yes
yes
yes
no
PowerShell access
yes
yes
yes
no
Health monitoring
yes
yes
yes
no
Full reporting of system hardware and software configuration
no
yes
yes
no

cut costs and maximize roi effortlessly

The EV Platform empowers enterprise-grade IT teams by driving IT maturity from a reactive to a proactive approach, enhancing effiency and reducing downtime. It enables IT teams to anticipate issues before they occur, fostering a culture of continuous improvement. Additionally, the platform’s capabilities extend IT maturity across the enterprise, integrating with other teams and supporting their processes, thereby elevating overall organizational performance.

enhance user experience and drive digital transformation with a cloud platform

IT has the chance to drive digital transformation, with an integrated cloud-based ITSM tool being crucial. EV Service Manager stands out by offering a versatile, powerful, and user-friendly solution that delivers up to 50% cost reduction and over 30% effiency increase. It handles complex needs while ensuring the simplicity, agility, and mobility essential for modern ITSM.

the power of a
unified platform

A single platform streamlines operations across your IT and the entire organization by centralizing management, simplifying workflows, and fostering team collaboration. It accelerates decision making, reduces complexity, and enhances service delivery, driving greater efficiency and effectiveness. Discover how our unified platform can transform your organization today.

the power of a
unified platform

A single platform streamlines operations across your IT and the entire organization by centralizing management, simplifying workflows, and fostering team collaboration. It accelerates decision making, reduces complexity, and enhances service delivery, driving greater efficiency and effectiveness. Discover how our unified platform can transform your organization today.

redefine process management with easydesign

EASY Design is your versatile workflow design tool, enabling both traditional ITSM and a wide range of ESM processes. Seamlessly combine workflows with automation and AI to enhance efficiency, adaptability, and innovation across all functions. Discover how EASY Design can simplify and transform your organizations processes.

the power of a
unified platform

A single platform streamlines operations across your IT and the entire organization by centralizing management, simplifying workflows, and fostering team collaboration. It accelerates decision making, reduces complexity, and enhances service delivery, driving greater efficiency and effectiveness. Discover how our unified platform can transform your organization today.

redefine process management with easydesign

EASY Design is your versatile workflow design tool, enabling both traditional ITSM and a wide range of ESM processes. Seamlessly combine workflows with automation and AI to enhance efficiency, adaptability, and innovation across all functions. Discover how EASY Design can simplify and transform your organizations processes.

empowering your success

Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM, and various industries.

enterprise service management

streamline procurement with ev service manager

Discover how EV products empower customers by supporting diverse and complex needs, driving efficiency, and maximizing value across ITSM, ESM, and various industries.

See also

Options

Improve your ITSM workflow by integrating your Service Desk solution with EV Reach.
Integrate your Service Desk Provider with EV Reach.
Open, resolve & close incidents in EV Reach.
Auto-generate searchable resolutions to case notes

In a hurry to get setup? We offer on-boarding consulting services as well as training.

analyst report

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analyst report

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analyst report

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FEATURED RESOURCES

EBOOKS

The New Paradigm of ITSM by Stephen Mann1

The New Paradigm of ITSM by Stephen Mann1

webinar 1

What’s New and What’s Next: 2024.2
(Including EV Marketplace) 1

download ebook 1

The New Paradigm of ITSM by Stephen Mann2

The New Paradigm of ITSM by Stephen Mann2

webinar 2

What’s New and What’s Next: 2024.2
(Including EV Marketplace) 2

download ebook 2

The New Paradigm of ITSM by Stephen Mann 3

The New Paradigm of ITSM by Stephen Mann 3

webinar 3

What’s New and What’s Next: 2024.2
(Including EV Marketplace) 3

download ebook 3

INFOGRAPHICS

The New Paradigm of ITSM by Stephen Mann 11

The New Paradigm of ITSM by Stephen Mann 11

webinar 11

What’s New and What’s Next: 2024.2
(Including EV Marketplace) 11

download ebook 11

datasheets

ITSM Capabilities Map

ITSM Capabilities Map

Demo

What’s New and What’s Next: 2024.2
(Including EV Marketplace)

download ebook

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